Even the support department needs support.
Clarity Development provides current time-saving software for customer support that receives more than 600 requests per month.
Increase the quality of your support department with Clarity Development services:
Research and implementation of the stack of technology solutions
IT staff assessment
Work instructions and requirements development
Implementation of ITSM policies and procedures
Slack
Halp
Venus
OTRS
Confluence
Jira
Slack
Slack key features:
Pinning messages and reference links to channels
Managing and tracking documents
Smart reminder
Swift navigation
Shared channels
Smart search modifiers
Subscribing to RSS feeds
Interact much more quickly and efficiently.
Slack is a workplace communication app that provides a single location for chatting, tools, and files. It is an instant messaging platform with many add-ons for other workplace tools.
Halp
Halp key features:
Email management
Easier file sharing
Reporting/Analytics
Integrations with a third party
Support Ticketing management & tracking
Collaboration Tools on the Dashboard
Issue Scheduling / Alerts / Escalation
Management of Knowledge Bases
Incident Management
Increase productivity with a powerful reporting tool.
Halp is a conversational ticketing platform for contemporary IT and operations departments that allows assigning, scheduling, managing, and reporting Slack requests.
Any remark that is converted into a Halp ticket is sent to your team’s private triage channel, where you may assign, amend, and resolve the issue without leaving Slack.
Venus
Streamline your exchange with centralized efficiency and decentralized flexibility.
Venus empowers cryptocurrency exchanges with a secure and adaptable platform built for efficiency and growth. It is designed to simplify complex operations and supports both custodial and non-custodial models, ensuring flexibility for diverse business needs. Scalable and user-focused, Venus enables seamless integration into your operations while maintaining the highest compliance and security standards.
Venus key features:
Secure customer portal with 2FA and guest access
Automated KYC and customizable compliance workflows
Streamlined checkout for registered and guest users
Centralized CRM for customer and order management
Role-based permissions and workflow automation
Built-in fraud detection and AML compliance
Blockchain integration with real-time exchange rates
Non-custodial and wallet-enabled crypto transactions
OTRS
OTRS key features:
Customisation
Personal Organizer
Account Security
Scheduled Reports
Multichannel Communication
Time Management
Knowledge Management
Processes Automation
Agile ticketing system for convenient communication and managing.
OTRS is an agile ticketing system. Your company may use the built-in role and authorisation management features to guarantee that requests are immediately allocated to the appropriate department, with all task-related information provided.
You may develop unique processes customised to your organisation using OTRS Process Management.
Confluence
Confluence key features:
Information sharing
Multichannel communication
Account confidence & security
Quick navigation
Time-management
Integrations for work streamline
Customisation
Save time and effort with an excellent knowledge system.
Confluence is a team workspace that combines knowledge and collaboration. Dynamic pages provide a space for your team to develop, capture, and participate in any project or idea.
Jira
Jira key features:
Flexible workspace
Backlog prioritising
Burndown charts and velocity measurements
Tailored workflows
A multitool for your company’s work processes.
Jira is a strong piece of software designed to assist companies of all sizes in managing their workloads. Jira was originally intended to be a bug and issue registry. Still, now it has matured into a strong task management application for various use cases, ranging from requirements and test case management to agile software development.
Ready to increase the productivity and efficiency of your support department?
Development, integration, and implementation for the Crypto Exchange
Clarity Development offers comprehensive solutions for an efficient and successful work crypto-currency platform.
We will help develop, integrate and implement secure and reliable technologies usually required by crypto-related businesses and solutions.
Integration of the PSP solutions to Cashier and CRM
Integration of Liquidity providers to the CRM system
Development of the IT security policies and checks
Preparation of the website for PCI DSS assessment
Control of the website requirements and checks within the development process
Implementation and integration of the KYC/KYT and Compliance software
Venus: Your Crypto Exchange Platform
Design and integration of a secure Customer Portal with advanced authentication options.
Automation of fraud detection, AML compliance, and transaction processing.
Development of a streamlined Checkout Module for seamless crypto transactions.
Integration of blockchain technologies, including real-time exchange rate tracking and wallet services.
Implementation of automated KYC processes with customizable compliance workflows.
Centralized CRM system for managing customer data and operational tasks.
Streamline your crypto operations with Venus effectively. Enhance efficiency with centralized customer management, seamless integration of compliance tools, automated workflows, and real-time transaction monitoring — all designed to support secure and scalable growth.
Venus offers the flexibility to choose between non-custodial solutions for enhanced user control or integrated wallet services for seamless, secure transactions—tailored to your business model.
