Three engagements that cover most of what we do — support operations, regulated crypto exchange, and EMI accounting. Each picked because it forced us to make many systems agree on one version of the truth.
For one client we built and run the software that absorbs 600+ customer requests a month — without burning out the four humans who close them.
Eight tools, one ticket lifecycle. A message in Slack, Telegram or WhatsApp becomes a verified customer in SumSub, an entry in the ledger, a tracked task in Jira, a runbook in Confluence — and an audit trail you can read on Monday.
Slack is the workplace's living room. We turned it into the support team's intake form. Pinned messages, smart reminders, shared channels with the customer's team. The conversation never leaves; the ticket does.
For markets and teams that live on Telegram, we wire it the way Slack is wired — same intake form, same ticket lifecycle, same audit trail. Bots handle the structured questions; humans handle the rest.
Via the WhatsApp Business API we route customer messages straight into the support workflow. Templates approved, opt-in recorded, two-way conversation handed to a human only when it has to be.
VoIP with an AI layer on top. Outbound calls initiated from the CRM. Whisper transcribes; an agent stack summarises the call, extracts the next action, flags compliance phrases, and writes it back to the customer record.
SumSub handles document, liveness and sanctions on the way in, and transaction monitoring (KYT) for the rest of the relationship. Wired into the customer journey.
Whether the client runs on QuickBase low-code or full SAP, we wire it as the system of record for accounts, inventory, and operations.
Every resolved ticket gets a Confluence page — runbook, decision, gotcha. The next agent who hits the same issue reads it before they answer. Tribal knowledge becomes tracked knowledge.
A support ticket can spawn a Jira issue with the customer's context attached, the affected version pinned, and an SLA on engineering's response.
The support team stopped firefighting and started compounding. Every closed ticket made the next one cheaper. The customer stopped hearing "I'll get back to you" and started hearing "here's the answer, and here's the page that explains it."
Clarity Development built and integrated the secure infrastructure a regulated crypto exchange needs to operate — and to convince an auditor it's operating cleanly.
Custodial or non-custodial, KYC and AML on rails, blockchain integration with real-time rates, and a CRM that holds the customer, the order, and the compliance trail in one place.
Two-factor authentication, optional guest access, session pinning, device trust — built for an audience that has lost money to other people's bad logins.
Document capture, liveness, sanctions screening, customizable per jurisdiction. Reviewers see one queue, with everything attached.
One flow, two trust levels. Limits and friction scale to the user's profile so first-timers convert without weakening AML controls.
The agent sees the same record the customer does — plus the compliance history, the support tickets, and the linked exchange transactions.
Four-eye approvals, segregation of duties, full action audit. The auditor leaves happy; the agents don't notice it.
Rule engine + anomaly detection over transactions, devices and behavior. Rules are versioned; every flag is replayable against the rule that fired.
Aggregated across providers, with a fallback path. The price the customer sees is the price they trade at, or the order is rejected — never silently slipped.
Operators choose the trust model per market. The same UI handles both — the customer never has to understand which one is running underneath.
Built for the people who run the desk at 2am, not the people who buy the platform. Real states, real numbers, sensible defaults.
For markets and customers who want sovereignty — keys live with the user, the platform never custodies funds, and on-chain settlement is final.
For markets where simplicity wins — the platform holds funds in segregated, insured storage. The customer experience is the experience of a payment app.
A regulated exchange that shipped in 90 days, with a compliance posture defensible to a serious auditor — and an operator console the team running it can actually read at 2am.
An e-money institution is a balance sheet, a customer base, and a set of regulators — wired together by software that has to agree on the number, every single time.
We designed the process, wrote the spec, built the CRM, and integrated the open-banking APIs that connect the EMI to the rest of the financial system.
An EMI whose accounts reconcile to the cent against the open-banking statement and against the internal ledger, every day, automatically — and whose compliance reviewer can show any decision, with evidence, in under five minutes.
We'll come back with questions, not a proposal deck. Two slots available Q3 2026.
Expect a reply within one business day — Singapore time.
Referral arrangements, press, research, investment, or something that doesn't fit a project brief.
We'll read it carefully and get back to you if there's a fit.